{"id":394,"date":"2019-08-01T17:27:28","date_gmt":"2019-08-01T17:27:28","guid":{"rendered":"https:\/\/dumpstertoday.com\/locations\/orlando\/?page_id=394"},"modified":"2022-12-06T14:43:50","modified_gmt":"2022-12-06T19:43:50","slug":"dumpster-rental-faqs","status":"publish","type":"page","link":"https:\/\/dumpstertoday.com\/locations\/dayton\/dumpster-rental-faqs\/","title":{"rendered":"FAQ&#8217;s"},"content":{"rendered":"<p>This area covers many of the frequently asked questions that our residential and commercial customers ask when renting a dumpster. We also cover very important information on what you CAN and CANNOT do with our dumpster rentals. Please make sure you understand what you can and cannot put in a dumpster. If you have any questions, give us a call.<\/p>\n<div class=\"gs-faq\" role=\"tablist\"><button class=\"gs-faq__question\" type=\"button\">What Are My Payment Options?<\/button><div class=\"gs-faq__answer no-animation\"><h2 class=\"gs-faq__answer__heading\">What Are My Payment Options?<\/h2><p>Dumpster Today accepts all major credit cards. Since all dumpsters must be ordered on line you must have a valid credit card in order to order one of our Residential Friendly dumpsters.<\/p>\n<\/div><button class=\"gs-faq__question\" type=\"button\">How Can I Reduce Weight From Rain?<\/button><div class=\"gs-faq__answer no-animation\"><h2 class=\"gs-faq__answer__heading\">How Can I Reduce Weight From Rain?<\/h2><p>It\u2019s always a good idea to cover your dumpster with a tarp if it is going to rain, especially if you are loading it with items that retain water such as carpet, a mattress, or other absorbent items.<\/p>\n<\/div><button class=\"gs-faq__question\" type=\"button\">How Do I Contact Customer Service?<\/button><div class=\"gs-faq__answer no-animation\"><h2 class=\"gs-faq__answer__heading\">How Do I Contact Customer Service?<\/h2><p>You can reach us by emailing info@dumpstertoday.com or calling <a href=\"tel:+19377055555\">(937) 705-5555<\/a>.<\/p>\n<\/div><button class=\"gs-faq__question\" type=\"button\">What If My Credit Card Doesn&#8217;t Go Through Or Work?<\/button><div class=\"gs-faq__answer no-animation\"><h2 class=\"gs-faq__answer__heading\">What If My Credit Card Doesn&#8217;t Go Through Or Work?<\/h2><p>If your credit card doesn\u2019t go through when ordering a dumpster on our website, you\u2019ll have to use another credit card or contact your credit card provider. Sometimes this happens due to no fault of your own. Web processed credit card transactions occasionally trigger card-servicers for possible fraudulent activity. In this case, you may need to contact them first to remove the hold on the card.<\/p>\n<p>If your credit card doesn\u2019t go through, for weight (.04 per pound), overage or additional days then, a Dumpster Today representative will call you to get another credit card.  You will have up to 7 days to pay your final bill.   You can also contact us to arrange another form of payment or to use a different credit card.<\/p>\n<\/div><button class=\"gs-faq__question\" type=\"button\">How Do I Change Or Cancel My Dumpster Rental?<\/button><div class=\"gs-faq__answer no-animation\"><h2 class=\"gs-faq__answer__heading\">How Do I Change Or Cancel My Dumpster Rental?<\/h2><p>You may update your reservation online. Any changes to orders <strong>must<\/strong> be made 24 hours prior to the scheduled delivery of the dumpster. Orders must be canceled at least 24 hours prior to scheduled delivery in order to avoid a trip charge (trip charge range from $150 to $275).<\/p>\n<\/div><button class=\"gs-faq__question\" type=\"button\">What If The Driver Cannot Access Dumpster To Pickup?<\/button><div class=\"gs-faq__answer no-animation\"><h2 class=\"gs-faq__answer__heading\">What If The Driver Cannot Access Dumpster To Pickup?<\/h2><p>If the Dumpster Today driver is unable to access the dumpster for any reason (customer\u2019s fault or not), the renter will be billed a trip charge (trip charge range from $150 to $275 based on location).<\/p>\n<p>If a missed pick up causes dumpster to be at the property for longer than contracted time, the renter will also be billed per day until the dumpster is picked up (refer to signed rental agreement for rate on additional days).<\/p>\n<\/div><button class=\"gs-faq__question\" type=\"button\">How Do I Schedule The Pickup Of My Dumpster?<\/button><div class=\"gs-faq__answer no-animation\"><h2 class=\"gs-faq__answer__heading\">How Do I Schedule The Pickup Of My Dumpster?<\/h2><p>All dumpster rentals include days of rental FREE. <strong>You MUST schedule pick up online when you are finished with the dumpster.<\/strong> To schedule a pick up at anytime <a href=\"https:\/\/dumpstertoday.com\/locations\/orlando\/order-orlando-dumpster\/\">click here<\/a>. <strong>No Sunday pick-ups.<\/strong> Pickups shall be scheduled 24 hours in advance.<\/p>\n<\/div><button class=\"gs-faq__question\" type=\"button\">What If I Need My Dumpster Dumped\/Swapped Before My Project Is Done?<\/button><div class=\"gs-faq__answer no-animation\"><h2 class=\"gs-faq__answer__heading\">What If I Need My Dumpster Dumped\/Swapped Before My Project Is Done?<\/h2><p>You can use our easy online form to schedule your current dumpster to be picked up and purchase your additional dumpster. Both of these should be done at the same time and done on our easy to use website. <a href=\"https:\/\/dumpstertoday.com\/locations\/orlando\/order-orlando-dumpster\/\" target=\"_blank\" rel=\"noopener noreferrer\">Click here<\/a> to schedule pick up of a full dumpster and order a new dumpster for delivery.<\/p>\n<\/div><button class=\"gs-faq__question\" type=\"button\">What If I Damage My Rented Dumpster?<\/button><div class=\"gs-faq__answer no-animation\"><h2 class=\"gs-faq__answer__heading\">What If I Damage My Rented Dumpster?<\/h2><p>Trash can be dirty and normal disposal of waste is expected. Any substantial or material damage done to a dumpster will be billed to the renter. Significant dents, damage to doors or hinges, exterior paint scratches, overloaded material, and items that tear\/dent the dumpster are examples of damage that Dumpster Today will charge a renter for. The renter will be billed for repair as well as loss of use while dumpsters are unavailable for repairs, so <strong>please<\/strong> take special care when using the rented dumpster.<\/p>\n<\/div><button class=\"gs-faq__question\" type=\"button\">What If I Need My Dumpster Rental Longer?<\/button><div class=\"gs-faq__answer no-animation\"><h2 class=\"gs-faq__answer__heading\">What If I Need My Dumpster Rental Longer?<\/h2><p>Simply update your rental online with an updated order form. Please make sure to check your signed rental agreement for pricing on additional days past the FREE Days included.<\/p>\n<\/div><button class=\"gs-faq__question\" type=\"button\">What If My Dumpster Is Too Heavy To Lift Or Unsafe?<\/button><div class=\"gs-faq__answer no-animation\"><h2 class=\"gs-faq__answer__heading\">What If My Dumpster Is Too Heavy To Lift Or Unsafe?<\/h2><p>Our top priorities will ALWAYS be safety and abiding by the law. Our trucks have a specified legal weight limit which dictates the 4 TON max capacity on our dumpsters. In the event this weight limit is exceeded, the Dumpster Today driver may refuse pick up until the dumpster is unloaded to a safe weight at the renter's expense. If an additional dumpster is needed to remove material from the overloaded dumpster, another dumpster can be ordered for delivery online. Please remember the initial rental continues until the dumpster is loaded at a safe amount. If this issue causes your rental to exceed the included days, you will be billed for each additional day at the specified rate (refer to signed rental agreement for this rate).<\/p>\n<\/div><button class=\"gs-faq__question\" type=\"button\">Is There A Weight Limit On My Dumpster Rental?<\/button><div class=\"gs-faq__answer no-animation\"><h2 class=\"gs-faq__answer__heading\">Is There A Weight Limit On My Dumpster Rental?<\/h2><p>Each container, no matter the size, has a specific MAX WEIGHT LIMIT of 4 tons (8,000 lbs.).<\/p>\n<\/div><button class=\"gs-faq__question\" type=\"button\">What Happens If I Stack Trash Over The Top Or The Sides Of The Dumpster?<\/button><div class=\"gs-faq__answer no-animation\"><h2 class=\"gs-faq__answer__heading\">What Happens If I Stack Trash Over The Top Or The Sides Of The Dumpster?<\/h2><p><strong>Dumpsters can NEVER be loaded over the side walls for any reason. Do not do this.<\/strong><\/p>\n<p>If dumpsters are loaded above the sidewalls, Dumpster Today may refuse to pick up the dumpster and will charge customer a trip charge (trip charge range from $150 to $275 based on location and day of service). The renter must then unload the dumpster at their own expense and time to below the side wall top.<\/p>\n<p>Please remember the rental continues until the dumpster is unloaded to a safe amount\/level. If this issue causes your rental to go beyond the included days you will be billed for each additional day(s) at $25 per day (refer to signed rental agreement for this rate).<\/p>\n<\/div><button class=\"gs-faq__question\" type=\"button\">How High Can I Stack Trash In The Dumpster?<\/button><div class=\"gs-faq__answer no-animation\"><h2 class=\"gs-faq__answer__heading\">How High Can I Stack Trash In The Dumpster?<\/h2><p>You can stack all the way to the top of the sidewalls. Dumpsters may never be loaded above the sidewalls.<\/p>\n<\/div><button class=\"gs-faq__question\" type=\"button\">Dimensions Of Dumpsters?<\/button><div class=\"gs-faq__answer no-animation\"><h2 class=\"gs-faq__answer__heading\">Dimensions Of Dumpsters?<\/h2><p>12-Yard Dumpsters: 8 feet wide, 12 feet long, 43 inches tall (3 feet 7 inches tall)<\/p>\n<p>18-Yard Dumpsters: 8 feet wide, 12 feet long, 63 inches tall (5 feet 3 inches tall)<\/p>\n<p>Please note that regardless of the dumpster height, our delivery truck needs 9 feet of clearance to enter\/exit and 14 feet of clearance to tilt (load and unload).<\/p>\n<p><em>Please Note: Exterior dimensions may vary slightly, but total volume is accurate. <\/em><\/p>\n<\/div><button class=\"gs-faq__question\" type=\"button\">How Much Room Do I Need For The Dumpster?<\/button><div class=\"gs-faq__answer no-animation\"><h2 class=\"gs-faq__answer__heading\">How Much Room Do I Need For The Dumpster?<\/h2><p>Please note that regardless of the dumpster height, our delivery truck needs 9 feet of clearance to enter\/exit and 14 feet of clearance to tilt (load and unload).<\/p>\n<\/div><button class=\"gs-faq__question\" type=\"button\">Can The Dumpster Rental Be Placed On The Street?<\/button><div class=\"gs-faq__answer no-animation\"><h2 class=\"gs-faq__answer__heading\">Can The Dumpster Rental Be Placed On The Street?<\/h2><p>Please check with your local municipality. Permits are often required for dumpsters to be placed on the street and sometimes this is expressly prohibited.<\/p>\n<p>Dumpster Today is not responsible for any fines\/fees from HOA\u2019s or local code enforcement that a renter incurs OR any fines or costs Dumpster Today incurs for following directions of a renter. Renter will be charged.<\/p>\n<\/div><button class=\"gs-faq__question\" type=\"button\">Will The Dumpster Rental Hurt My Driveway?<\/button><div class=\"gs-faq__answer no-animation\"><h2 class=\"gs-faq__answer__heading\">Will The Dumpster Rental Hurt My Driveway?<\/h2><p>Usually not, however, the trucks used for delivery including the weight of a full roll-off dumpster can be very heavy.  Most renters opt to have our sturdy 2\u201d thick driver way protectors pads added to their order to further help insure no damage is done to driveway.  During your check out you can add this service for a very low cost.  Dumpster Today assumes no liability and is not responsible for any damage to any property (please refer to signed rental agreement for details).<\/p>\n<\/div><button class=\"gs-faq__question\" type=\"button\">Do I Have To Be Present During Delivery Or Pick Up?<\/button><div class=\"gs-faq__answer no-animation\"><h2 class=\"gs-faq__answer__heading\">Do I Have To Be Present During Delivery Or Pick Up?<\/h2><p>No, not really! Just please be sure to give any special instructions on your order form during checkout.  If there are no special instructions driver will use his\/her best judgment and experience.<\/p>\n<p>If no special instructions are on the order form and relocation of the dumpster is required, the customer will be billed a trip charge (trip charges range from $150 - $250).  Our experienced drivers always have the last say in where a dumpster is dropped based on safety and property protection. Please remember we need a flat hard surface to deliver and pick the dumpster.  We try WHENEVER possible to NOT place dumpsters on grass, sand, dirt, or a heavily sloped driveway.  <\/p>\n<p>For removal; the customer agrees to provide unobstructed access to the dumpster rental equipment on the scheduled pick up day; if the dumpster rental is inaccessible, the customer is subject to additional pick up charges, and or a trip charge (trip charge range from $150 to $275 based on location and day of service) as per terms and conditions apply to the agreement.<\/p>\n<\/div><button class=\"gs-faq__question\" type=\"button\">Can I Walk Items Into My Dumpster?<\/button><div class=\"gs-faq__answer no-animation\"><h2 class=\"gs-faq__answer__heading\">Can I Walk Items Into My Dumpster?<\/h2><p>YES! All of our dumpster have barn doors on the rear that allow you to walk right into them and load large items. Just make sure to fully secure the doors when you are finished filling the dumpster to avoid loss of waste when the dumpster is picked up.<\/p>\n<\/div><button class=\"gs-faq__question\" type=\"button\">What Is Not Included In My Dumpster Rental Price?<\/button><div class=\"gs-faq__answer no-animation\"><h2 class=\"gs-faq__answer__heading\">What Is Not Included In My Dumpster Rental Price?<\/h2><p>Pricing does not include the $0.04 per pound of waste you add to the dumpster, any additional hauls requested, any overage of agreed upon days of rental, any overages in total weight, any damage to dumpsters, or any inappropriate waste filling of dumpster. Any of the above misuses of the rental dumpster will incur additional charges to the renter.<\/p>\n<\/div><button class=\"gs-faq__question\" type=\"button\">What Does My Dumpster Rental Price Include?<\/button><div class=\"gs-faq__answer no-animation\"><h2 class=\"gs-faq__answer__heading\">What Does My Dumpster Rental Price Include?<\/h2><p>The price of your dumpster rental includes one-time delivery and one-time pick-up, a specified amount of days of rental, and the fuel, environmental fees, and taxes associated with the dumpster size and weight ordered. Additionally, we charge $0.04 per pound for any debris put into the dumpster. If a dumpster is kept longer than included days, is damaged, or has inappropriate waste in it, additional charges will be incurred by the renter. All waste will be disposed of in a fully approved and licensed disposal facility.<\/p>\n<\/div><button class=\"gs-faq__question\" type=\"button\">What If I Put Prohibited\/Hazardous Material In My Dumpster?<\/button><div class=\"gs-faq__answer no-animation\"><h2 class=\"gs-faq__answer__heading\">What If I Put Prohibited\/Hazardous Material In My Dumpster?<\/h2><p>We will charge the credit card on file 4 times the amount of the fee we get charged for any and all prohibited\/hazardous materials in the dumpster as well as a $250 container cleaning fee.<\/p>\n<\/div><button class=\"gs-faq__question\" type=\"button\">How Do I Know If A Product Is Hazardous?<\/button><div class=\"gs-faq__answer no-animation\"><h2 class=\"gs-faq__answer__heading\">How Do I Know If A Product Is Hazardous?<\/h2><p>Assume a product is hazardous if the label contains ANY of the following words: pesticide, fertilizer, warning, poison, acid, danger, caustic, flammable.<\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>This area covers many of the frequently asked questions that our residential and commercial customers ask when renting a dumpster. We also cover very important information on what you CAN and CANNOT do with our dumpster rentals. Please make sure you understand what you can and cannot put in a dumpster. If you have any [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"content-sidebar","footnotes":""},"class_list":{"0":"post-394","1":"page","2":"type-page","3":"status-publish","5":"entry"},"_links":{"self":[{"href":"https:\/\/dumpstertoday.com\/locations\/dayton\/wp-json\/wp\/v2\/pages\/394","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dumpstertoday.com\/locations\/dayton\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dumpstertoday.com\/locations\/dayton\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dumpstertoday.com\/locations\/dayton\/wp-json\/wp\/v2\/users\/30"}],"replies":[{"embeddable":true,"href":"https:\/\/dumpstertoday.com\/locations\/dayton\/wp-json\/wp\/v2\/comments?post=394"}],"version-history":[{"count":4,"href":"https:\/\/dumpstertoday.com\/locations\/dayton\/wp-json\/wp\/v2\/pages\/394\/revisions"}],"predecessor-version":[{"id":590,"href":"https:\/\/dumpstertoday.com\/locations\/dayton\/wp-json\/wp\/v2\/pages\/394\/revisions\/590"}],"wp:attachment":[{"href":"https:\/\/dumpstertoday.com\/locations\/dayton\/wp-json\/wp\/v2\/media?parent=394"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}