This area covers many of the frequently asked questions that our residential and commercial customers ask when renting a dumpster. We also cover very important information on what you CAN and CANNOT do with our dumpster rentals. Please make sure you understand what you can and cannot put in a dumpster. If you have any questions, give us a call.
What Are My Payment Options?
Dumpster Today accepts all major credit cards. Since all dumpsters must be ordered on line you must have a valid credit card in order to order one of our Residential Friendly dumpsters.
How Can I Reduce Weight From Rain?
It’s always a good idea to cover your dumpster with a tarp if it is going to rain, especially if you are loading it with items that retain water such as carpet, a mattress, or other absorbent items.
How Do I Contact Customer Service?
You can reach us by emailing charlotteNC@dumpstertoday.com or calling (704) 885-5555.
What If My Credit Card Doesn’t Go Through Or Work?
If your credit card doesn’t go through when ordering a dumpster on our website, you’ll have to use another credit card or contact your credit card provider. Sometimes this happens due to no fault of your own. Web processed credit card transactions occasionally trigger card-servicers for possible fraudulent activity. In this case, you may need to contact them first to remove the hold on the card.
If your credit card doesn’t go through, for weight, overage or additional days, a Dumpster Today representative will call you to get another credit card. You will have up to 7 days to pay your final bill. You can also contact us to arrange another form of payment or to use a different credit card.
How Do I Change Or Cancel My Dumpster Rental?
Call us. Any changes to orders MUST be made 24 hours prior to the scheduled delivery of the dumpster in order to avoid a trip charge (trip charge range from $150 to $275).
What If The Driver Cannot Access Dumpster To Pickup?
If the Dumpster Today driver is unable to access the dumpster for any reason (customer’s fault or not), the renter will be billed a trip charge (trip charge range from $150 to $275 based on location).
If a missed pick up causes dumpster to be at the property for longer than contracted time, the renter will also be billed per day until the dumpster is picked up (refer to signed rental agreement for rate on additional days).
How Do I Schedule The Pickup Of My Dumpster?
Your pickup date was chosen during your initial order. If you need to change this, please call us 24 hours in advance. No Sunday pick-ups are available.
What If I Need My Dumpster Dumped/Swapped Before My Project Is Done?
Just give us a call and we can help you order your additional dumpster (swap).
What If I Damage My Rented Dumpster?
Trash can be dirty and normal disposal of waste is expected. Any substantial or material damage done to a dumpster will be billed to the renter. Significant dents, damage to doors or hinges, exterior paint scratches, overloaded material, and items that tear/dent the dumpster are examples of damage that Dumpster Today will charge a renter for. The renter will be billed for repair as well as loss of use while dumpsters are unavailable for repairs, so please take special care when using the rented dumpster.
What If I Need My Dumpster Rental Longer?
Simply call us to request an extension the day before we are scheduled to pick-up. Please make sure to check your signed rental agreement for pricing on additional days past the FREE Days included.
What If My Dumpster Is Too Heavy To Lift Or Unsafe?
Our top priorities will ALWAYS be safety and abiding by the law. Our trucks have a specified legal weight limit which dictates the 4 TON max capacity on our dumpsters. In the event this weight limit is exceeded, the Dumpster Today driver may refuse pick up until the dumpster is unloaded to a safe weight at the renter's expense. If an additional dumpster is needed to remove material from the overloaded dumpster, another dumpster can be ordered for delivery online. Please remember the initial rental continues until the dumpster is loaded at a safe amount. If this issue causes your rental to exceed the included days, you will be billed for each additional day at the specified rate (refer to signed rental agreement for this rate).
Is There A Weight Limit On My Dumpster Rental?
Each container, no matter the size, has a specific MAX WEIGHT LIMIT of 4 tons (8,000 lbs.).
What Happens If I Stack Trash Over The Top Or The Sides Of The Dumpster?
Dumpsters can NEVER be loaded over the side walls for any reason. Do not do this.
If dumpsters are loaded above the sidewalls, Dumpster Today may refuse to pick up the dumpster and will charge customer a trip charge (trip charge range from $150 to $275 based on location and day of service). The renter must then unload the dumpster at their own expense and time to below the side wall top.
Please remember the rental continues until the dumpster is unloaded to a safe amount/level. If this issue causes your rental to go beyond the included days you will be billed for each additional day(s) at $25 per day (refer to signed rental agreement for this rate).
How High Can I Stack Trash In The Dumpster?
You can stack all the way to the top of the sidewalls. Dumpsters may never be loaded above the sidewalls.
Dimensions Of Dumpsters?
12-Yard Dumpsters: 8 feet wide, 12 feet long, 4 feet tall
20-Yard Dumpsters: 8 feet wide, 12 feet long, 6 feet tall
Please note that regardless of the dumpster height, our delivery truck needs 9 feet of clearance to enter/exit and 14 feet of clearance to tilt (load and unload).
Please Note: Exterior dimensions may vary slightly, but total volume is accurate.
How Much Room Do I Need For The Dumpster?
Please note that regardless of the dumpster height, our delivery truck needs 9 feet of clearance to enter/exit and 14 feet of clearance to tilt (load and unload).
Can The Dumpster Rental Be Placed On The Street?
Please check with your local municipality. Permits are often required for dumpsters to be placed on the street and sometimes this is expressly prohibited.
Dumpster Today is not responsible for any fines/fees from HOA’s or local code enforcement that a renter incurs OR any fines or costs Dumpster Today incurs for following directions of a renter. Renter will be charged.
Will The Dumpster Rental Hurt My Driveway?
Usually not, however, the trucks used for delivery including the weight of a full roll-off dumpster can be very heavy. Most renters opt to have our sturdy 2” thick driver way protectors pads added to their order to further help insure no damage is done to driveway. During your check out you can add this service for a very low cost. Dumpster Today assumes no liability and is not responsible for any damage to any property (please refer to signed rental agreement for details).
Do I Have To Be Present During Delivery Or Pick Up?
No, not really! Just please be sure to give any special instructions on your order form during checkout. If there are no special instructions driver will use his/her best judgment and experience.
If no special instructions are on the order form and relocation of the dumpster is required, the customer will be billed a trip charge (trip charges range from $150 - $250). Our experienced drivers always have the last say in where a dumpster is dropped based on safety and property protection. Please remember we need a flat hard surface to deliver and pick the dumpster. We try WHENEVER possible to NOT place dumpsters on grass, sand, dirt, or a heavily sloped driveway.
For removal; the customer agrees to provide unobstructed access to the dumpster rental equipment on the scheduled pick up day; if the dumpster rental is inaccessible, the customer is subject to additional pick up charges, and or a trip charge (trip charge range from $150 to $275 based on location and day of service) as per terms and conditions apply to the agreement.
Can I Walk Items Into My Dumpster?
YES! All of our dumpster have barn doors on the rear that allow you to walk right into them and load large items. Just make sure to fully secure the doors when you are finished filling the dumpster to avoid loss of waste when the dumpster is picked up.
What Is Not Included In My Dumpster Rental Price?
Pricing does not include the $0.04 per pound of waste you add to the dumpster, any additional hauls requested, any overage of agreed upon days of rental, any overages in total weight, any damage to dumpsters, or any inappropriate waste filling of dumpster. Any of the above misuses of the rental dumpster will incur additional charges to the renter.
What Does My Dumpster Rental Price Include?
The price of your dumpster rental includes one-time delivery and one-time pick-up, a specified amount of days of rental, and the fuel, environmental fees, and taxes associated with the dumpster size and weight ordered. Additionally, we charge $0.04 per pound for any debris put into the dumpster. If a dumpster is kept longer than included days, is damaged, or has inappropriate waste in it, additional charges will be incurred by the renter. All waste will be disposed of in a fully approved and licensed disposal facility.
What If I Put Prohibited/Hazardous Material In My Dumpster?
We will charge the credit card on file 4 times the amount of the fee we get charged for any and all prohibited/hazardous materials in the dumpster as well as a $250 container cleaning fee.
How Do I Know If A Product Is Hazardous?
Assume a product is hazardous if the label contains ANY of the following words: pesticide, fertilizer, warning, poison, acid, danger, caustic, flammable.
How Can I Order A Dumpster Rental Online?
At Dumpster Today, you can order and schedule your dumpster delivery online, 24 hours a day using our easy, walk-through ordering system. Just click Order Now to start the process! Of course, you can also call us with any questions or to place an order during normal business hours. We are happy to help!
